Peter White Chats to Cait DeBaun, Senior Director, Strategic Communications & Responsibility at the American Gaming Association about the Responsible Gambling Collaborative
Liz Karter, Leading UK Gambling Therapist chats to Peter White
Arnie Wexler ICGC, Author & Problem Gambling Consultant.
Interview by Peter White
Bill Healey chats to Alastair Graham, CEO, AgeChecked
Haters are not your problem…ignoring them is.
The near-universal adoption of smartphones and social media has fundamentally altered the science of complaints. Critics (“haters”) can now express their displeasure faster and more publicly than ever.
Based on my research with Edison, we found two main hater types, “Onstage” haters, who publicly launch complaints via social media and online review sites, and “Offstage” haters, who conduct their complaints via more private channels such as email and phone.